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SOUND BATH REFUND POLICY
 

  • If you need to cancel your ticket for any reason and you do it 48 hours before the event starts, we will refund 50% of the total ticket fee.

  • Tickets can be transferred to another name, so if you cannot attend, you can give your ticket to someone else. Please let us know about this before the session so that we can change the name on the ticket.

  • Tickets cancelled less than 24 hours before the session are not refundable or transferable. 

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If Sound Magic Ireland cancels the session, we will refund the full amount paid for the ticket.

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If you cancel the booking on short notice, which is less than 24 hours before the session, we are not able to offer the space to someone else. Due to the energy involved, travel and financial cost of running the session, we are not able to provide refunds or transfers on such short notice. We appreciate your understanding and cooperation as we try our best to provide a safe and ongoing service for you. We thank you for your support.

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MASSAGE AND PRIVATE TREATMENT REFUND POLICY

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  • Massage and private treatments can be cancelled 24 hours before the appointment with a full refund. Bookings cancelled with less than 24hours notice are subject to no refund.

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RESIDENTIAL RETREATS CLIENT CANCELLATION AND REFUND POLICY 

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Please take note of the following terms and conditions that apply to all our residential retreats hosted in Ireland:

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Deposit

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  1. To secure your booking, we kindly request a deposit for your chosen retreat.

  2. This deposit is an essential step in securing your reservation and is non-refundable.

  3. The remaining balance must be settled through a bank transfer at least 2 weeks before the retreat's start date. Upon receipt of your deposit, we will send you comprehensive details and an invoice.

  4. While your deposit secures your place initially, please note that your spot will only be guaranteed if the full payment is received 2 weeks before the retreat commencement. Failure to make full payment may result in the forfeiture of your reservation, and the deposit remains non-refundable.

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Cancellations and Refunds

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  1. In the unfortunate event that a client needs to cancel their reservation up to 2 weeks before the retreat commencement, we regret that the deposit remains non-refundable. However, the remaining balance will be either returned or transferred to another available retreat.

  2. For cancellations made within 2 weeks of the retreat commencement, both the deposit and the remaining balance are non-refundable.

  3. We genuinely understand the unexpected challenges that may arise, and we extend our sympathy to those facing such circumstances. However, it is essential to emphasize that our policies are applied uniformly due to the unique nature of our events and securing accommodation. Unfortunately, we are unable to provide refunds or reschedule bookings for any reason, including personal situations like illness, injury, or unforeseen events.

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Day Retreats and Workshops – Client Cancellation

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  1. Day Retreats and workshops require full payment at the time of booking.

  2. All bookings received for these events are non-refundable. However, we offer the flexibility to transfer your reservation up to one week before the event or credit it against another available event.

  3. Cancellations made less than a week before the event are both non-refundable and non-transferable.

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COVID-19

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  1. If Sound Magic Ireland ever finds it necessary to cancel an event or retreat due to government directives, health and safety concerns, or any other advisories, rest assured that we will promptly inform you via the email address you provided during booking. In such instances, you will have the option to choose between a full refund or rescheduling.

  2. However, if a client decides to cancel a retreat booking or needs to leave a retreat due to reasons directly related to COVID-19, our standard client cancellation policies will be applicable.

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Cancellation by Sound Magic Ireland

 

  1. If, for any reason, Sound Magic Ireland is required to cancel a retreat, we will promptly notify you via the email address you provided during booking. In such circumstances, you will be presented with the choice of either receiving a full refund, including the deposit. If the cancellation is caused by illness or any circumstances out of our control, we reserve the right to notify you at the last minute. You will receive a discount code for your next retreat booked with us or a gift voucher for a sound bath relaxation session for two at any of our regular sessions.

  2. Given the unique nature of our retreats, we may find it necessary to cancel or reschedule an event if we do not have a sufficient number of participants who booked the accommodation. In such a case, we reserve the right to take this action. Rest assured, we will inform you of such a decision at least 2 weeks prior to the scheduled start of the retreat. Your understanding and flexibility in such instances are greatly appreciated.

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We appreciate your understanding and cooperation with these policies, which enable us to offer the best possible experience to all our guests.

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Policy reviewed last on 17/09/2023

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